how to cancel regus membership

Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? A member of our team will get back to you as soon as we have the details. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. I was using the regus for couple years. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Passes purchased in this way are non-transferable and not changeable. Michelle Spire Coffee/Tea - $35 per month All our agreements automatically renew before their term finishes for an equal length to the previous one. Regus membership gives you access to workspace in thousands of locations around the world. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I found someone. Please email me at lorraine.brule@regus.com with your company name and details. Event rooms, boardrooms, training rooms, and more. Your days must be used within the month they are allocated. You can call, but they don't know what's going on and have little to no authority to fix the issue. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Professional rooms for your next training session, interview, or pitch, wherever you need it. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. Unacceptable billing practices. DO NOT BE FOOLED BY UPFRONT LOW PRICING. They charge your card for amounts more than stipulated on invoices! For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Michelle Spire Service 110 Value 107 Shipping 48 Hi Vladyslav, They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I have enclosed the cancellation fee with this letter. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. See real-time availability and secure your desk or office on the day or on the move. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. It should also state the reason behind why you want to cancel the membership. It was an outstanding experience at the gym. We appreciate your business. Just terrible management at Regus. Get A Quote. 2.3. Im sorry if you felt the need to escalate this. Date of experience: February 19, 2023. Assistant Global Customer Service at Regus. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. And that`s why I decided to write this post because. Michelle Spire Dont know how many days youll need? We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. You should receive your refund within 30 days after your end date. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. The company left an official comment on this complaint. Read this thread and my post on what to do to defend yourself One such way weve used before, is going through the Gourmet Society x DragonPass portal. It then states that you must provide this written notice at least three months before that end date. So, I would like to request you to cancel my membership with you kindly. think about how low this company is. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts I had a membership for over a year. They are scammers, and incredibly dishonest. Global Customer Service at Regus. Regus does not communicate with customers via telephone. 2023 Trustpilot, Inc. All rights reserved. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Michelle Spire It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. 2.3.2. I have been renting an office space at Regus in Kings Hill for over 12m now. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Can I use a business lounge if I have a coworking or a private office booking on the same day? 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Their automated system was charging me for a service their system just added to my account. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. I havent been able to identify your account. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. They denied any responsibility for their system malfunction. I am surprised that youre now challenging this known process. Please email me at Lorraine.brule@regus.com with your company name and details. Cookies Policy I have been transferred to a new location. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. She at least implied that Hannah`s use of the printer was a nuisance. It is just because of the nature of my job. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. I would like you to please confirm the receipt of the letter and the cancellation. Just happened to me when I signed up. They shut down my location with 2-day notice and then cancelled my agreement retroactively. I checked my email and didn't see any confirmation emails from Regus. I really thought that this company would be a good option for expanding our business. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Were clear about this from day one. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. How did you work around that? My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Can't believe these thieves are still in business/. In the next paragraph, you should ask the authority for confirmation of cancellation. Originally, total costs 20k THB, but end up with 50k THB. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. However when I went to check out online, their web site went blank. For clarity, you were also charged a retainer top up. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I wanted to thank you for your help. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. However they denied my request, insisting that I had to pay for another month of service. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). I entered card for both. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. It was a nice experience to be able to associate with the Church for so long. Kind regards, A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Connecting your device to a video conferencing-enabled meeting room. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We ask all our customers to add an automated payment method to their account. We appreciate your business. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Did yours get refunded? The best guides, deals and tips for more frequent flyer points in Australia. It is clean and smart and well organised. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. I would like to request you to cancel my membership with you kindly. Do not do business with this company. She said it reverts to a month-to-month, but to review the Membership Agreement. Our team is ready to answer your questions. Zero customer service, particularly regarding billing. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. She advised me to consult the Agreement, which I did. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Thanks for the heads up on this. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Comfortable, professional environments. Not sure if I can change the currency in the app. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Does your user agreement specify proper reasons to cancel? i want to cancel they said i cannot. they charged me twice and theyre being difficult.. please help. We would like to confirm that your concern is since been resolved as per the details shared with you. At the end of your contract, they will automatically renew you without a signature and without consent. Please remember that the retainer is refundable at the end of your agreement. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Yes. Search for participating airport lounges and eateries here . + Free Sample of Insurance Cancellation letter Template. 205 0 obj <>stream We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Here are 8 tips for writing great reviews. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. I have now joined acquire and Regus. And they do not have to provide any notice to you at all. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". The additional increase in your monthly fee is due to the annual indexation. Stay far away from Regus folks. Such companies should not exist. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. They answered us and asked us to show them an email we had sent with the specifications of the machines. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. No customer service, no support, hang up phonecalls,, no email reaction Advice STAY AWAY, Products used:Virtual office Note- they are similar to Spirit Airlines. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. You will regret signing with Regus. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. We will then confirm your payment date and amount. Your satisfaction is very important. In conclusion, careful when u sign with regus. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Its an automated process. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. If you don't request the refund, they keep it. Hi Josh, And, therefore continuing the membership is not possible anymore. He shares his travels under, The dragonpass offer from Regis is still valid. Kind regards, Lorraine BruleGlobal Customer Service at Regus. This will remove that member from your roster and credit the membership back to your account. Best, Lorraine Brule Global Customer Service at Regus In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Platinum membership includes access to an office. Though I discontinued using the office after 11/30/21, I have paid for December. {Name of the recipient} Yes, we do get it back, however for a small business this is substantial amount. It then states that you must provide this written notice at least three months before that end date. please give me my refund." Kind regards, Mailforwarding, Hi Martin, I am able to register on Regus but unable to proceed to Partner Offers without adding a company. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Thanks again for your comments which help us improve. Give your team a place to focus, thrive, and grow, while we take care of all the details. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Fancy a bit of a hack for lounge access? Assistant Global Customer Service at Regus. You have not been charged fees for no reason, you have been charged correctly. What actually are you reasons? Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I would like to request you to cancel my membership with you kindly. I cannot stress enough the lack of professionalism and poor service. Best wishes, . This does not apply to contract's renewal or expansion. Find another option. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Its clear from reading your comments that the main reason for your review is that of your agreement. Head of Customer Services. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Compare them below and choose the right one for your business. This should not come as a surprise to any customer. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. They still continue to send invoices with no one responsible to be there to answer. They are requiring a TWO month retainer, which is almost $4000! 180 0 obj <> endobj If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Great discounts. If we . I understand that youre disappointed. This is also very unfair as we are paying for an office that we are not using because of the heating. Best, However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. And that`s not the case. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I have been charged for restoration fees even though the office was not restored at the time of my move in. The process is anything but"efficient, ""simple, "or even clear. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. I refused to pay for a service that their system just added to my account until this issue was resolved. If your home club is open, your best source of billing or membership information is to contact them directly . I highly recommend Regus for your professional work. And if you don't pay up they'll try to ruin your credit. Your email address will not be published. Have anyone walk away from regus hidden automatic renewal. Well. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. I believe you must provide a 3-month notice (read your agreement). I sincerely apologise if you have experienced billing errors. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I tried a one-month subscription and it has been literally impossible to cancel. It is a scam. Please could you send those details to me at lorraine.brule@regus.com so I can support you? A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. This article was previously written by Matt Moffit. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. 2. Same here. I called their 1-800 number and someone overseas took my message. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Do not do business with this company! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We have been complaining for almost 2 months about a heating issue at our office since we moved in. You're going to be billed for an entire year. Required fields are marked *. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Make it brief, not elaborate. We use cookies to improve your experience and deliver personalised content. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Interested in a product or service at this location? its auto renewed. Yes. Kind regards, They will ignore your requests and continue to bill you. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. As far as the payment is concerned, it has been made in full. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". We found a responsible person where we inform her about the problem. If your home club is closed, please contact our member services department. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. And again, there is simply no legitimate reason for this. They signed me up for things that I didn't ask for - didn't realize it in the fine print. After being in my new office they are increasing rent by 8.7%. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Here is a simple format for writing this letter , To, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. I look forward to receiving more information from you. This comment was posted by a verified customer. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Not only they refuse to return my deposits they also threaten me with lawsuit If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. DO NOT TRUST THESE FRAUDSTERS Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE!