Reddit and its partners use cookies and similar technologies to provide you with a better experience. The order arrived on time and every item came very well packed. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. Revoke a Website or App's Access to your Login with Amazon Information. All previous emails sent to you from my private email prior to involving PayPal were ignored. Press question mark to learn the rest of the keyboard shortcuts. - Reliable internet access for 4-hour periods of time. please contact customer service within 60 days of purchase. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. English. then delayed it even more by not contacting UPS quick enough. A real shame because you spend a lot of money on this premium brand. It was it left to sit in the pouring rain. Initiative 1: Creating Jacquemus' first physical store in Paris. 2023 Trustpilot, Inc. All rights reserved. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. The return process was perfect and easy! We use dedicated people and clever technology to safeguard our platform. Overnight shipping is available for $20. I am still waiting for the product and I have not received any email when they will send to me . Will definitely order again! SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Product shipped out in a timely manner and arrived well packaged. I love my bag! I am very happy with my purchase! Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. The material is great, the fit is great, so pretty. My order arrived in no time and im super happy! Incredible quality, lots of compliments. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Everything was amazing. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. Simon talked about it and said they had big problems in may June but I think its resolving. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Fabulous Quality and Design! It was left on my porch in the pouring rain for two days. Thank you very much.I especially loved the packaging- as always :). The delivery was made very quickly and arrived in very good condition. Jacquemus. I received mine within 2 days of ordering and I live in Canada! Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. Very helpful customer service. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Buy collage-effect dresses and separates online now at NET-A-PORTER. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. I love my experience so far and definitely will buy more. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. was ok but the delivery with UPS was HORRIBLE. Users can call our helpline number to resolve their crypto related ptoblems quickly. Anyone can write a Trustpilot review. The packaging, payment, etc. Incredible quality, lots of compliments. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. and our I received my parcel late and it then ruined a gift to someone. The delivery was made very quickly and arrived in very good condition. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Two days later I received my tracking and got my packages. I love your collections every year. Read about their experiences and share your own! I ordered the Grand Bambino bag. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please enter the details of your request. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Date of experience: January 24, 2023. Location: Remote live chat job, work online anyw in the world (United States preferred). I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! There wasnt add a box for the purse. This is unacceptable. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Avoid. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. . It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Fast delivery, very nicely packed.Amazing product. . I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. We also ensure all reviews are published without moderation. Outstanding Customer Service! They where very helpful great experience with them. All rights reserved. Anyone can write a Trustpilot review. Sign out of Your Account on the Amazon Website. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Because of this I wouldnt order again.. Shop with us and discover why Mytheresa is your final destination for online shopping for women. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. We will get back to you within 24 hours. At the age of 19, in 2009, he started his own brand after his mother's death and named it . Customer Care; Track an Order; Create a Return; FAQs . My experience was amazing! The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. I shouldnt have to call France. Received the order but the box looks like its thrown somewhere. I am very happy with my purchase! I love JACQUEMUS! Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Date of experience: 19 January 2023 MO Incredible quality, lots of compliments. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Please email us at customercare@mytheresa.com They also gave me. To find out more and learn how to opt out, please visit our My experience was amazing! The website is very userfriendly, I found everything great. Do you need help? It goes against our guidelines to offer incentives for reviews. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Worldwide Shipping. Love the quality & style of the hat & quick delivery! Quality is great! In addition, the fact of sending us a little booklet I find it super cool. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Love the quality & style of the hat & quick delivery! Position: Remote Customer Support. I do not recommend ordering anything from their site, idk what happened but it is a mess. I already wrote email to customer care center but hadnt receive reply yet. I am still waiting for the product and I have not received any email when they will send to me . It was really fast and satisfying! Two weeks went by and I never even received a tracking email. Will definitely order again! I am always extremely pleased with all the items I have ordered. Find out how we combat fake reviews. 2023 Trustpilot A/S. In addition, the fact of sending us a little booklet I find it super cool. I love your collections every year. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. The order arrived on time and every item came very well packed. Companies can ask for reviews via automatic invitations. Beautiful design.Thank you so much for adding beauty in our lives and this world. It wont even fit a card in there. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Fabulous Quality and Design! You can also place your order with our team on the phone. Quality is great! 2023 Trustpilot, Inc. All rights reserved. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Select a Default Payment Method. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! You dont have to buy many Designer things to know that luxury products are sent in box. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. This is unacceptable. My order arrived in no time and im super happy! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Therefore it looks old or used. It goes against our guidelines to offer incentives for reviews. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. And then I received my scarf .. wonderful. Kendall's Edit; . 2023 Trustpilot A/S. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I love JACQUEMUS! This is unacceptable. Much better of you used dhl not ups. I recommend shopping at Jacquemus. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Here are 8 tips for writing great reviews. But except that, everything was very good. The bag is okay but a bit dusty and dirty. I ordered the Grand Bambino bag. So thank you Jacquemus!!! It makes sense why someone returned it after removed tag of the item. The pants were the perfect color, fit well and well made! Verification can help ensure real people write reviews about real companies. Ordered a bag and returned it. I think they assume people wont call and they will just keep your money. . Much better of you used dhl not ups. It was it left to sit in the pouring rain. For questions, discussions, and news about handbags and the fabulous designers who make them. I ordered the wrong size and had to return the item. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Coinbase customer support number is online now. I love JACQUEMUS! The packaging, payment, etc. The website is very userfriendly, I found everything great. The company was founded in 20019 by Simon Porte Jacquemus. It was it left to sit in the pouring rain. Date of experience: January 19, 2023 RM Got this a gift for my wife, she fell in love with it! Thank you for the fast delivery. The bag is okay but a bit dusty and dirty. My experience was amazing! Users can call our helpline number to resolve their crypto related ptoblems quickly. I ordered the wrong size and had to return the item. Verification can help ensure real people write reviews about real companies. The PRODUCT IS AMAZING! Companies can ask for reviews via automatic invitations. What should i do. When I enter on my account, in the status of my orders I can't see which of them have been returned. I love that it was delivered to me super fast! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Love the quality & style of the hat & quick delivery! We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. . Fabulous Quality and Design! I love that it was delivered to me super fast! Help us Improve. Received the order but the box looks like its thrown somewhere. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Coinbase customer support number is online now. 1-888-550-9675. Manage Your Backup Payment Methods. was ok but the delivery with UPS was HORRIBLE. It goes against our guidelines to offer incentives for reviews. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. A member of our support staff will respond as soon as possible. Full-time - Part-time - Temporary -Contract. and the service is great and shipping is fast! You can also place your order with our team on the phone. Everything was amazing. The order arrived on time and every item came very well packed. Find out how we combat fake reviews. Thank you very much.I especially loved the packaging- as always :). In addition, the fact of sending us a little booklet I find it super cool. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. From the package to the product. We offer free 2 day shipping on all US orders. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. Very clear navigation and easy check out experience. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Product well represented in PDP (would be nice to get a closer shot of the material). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Call now to get direct help from coinbase customer support executives. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Jacquemus for Women SS23 Collection | SSENSE SALE ONLY Gil Rodriguez Gimaguas Girlfriend Collective Giuseppe Zanotti Givenchy Golden Goose Goldsign Goldwin GR10K Gramicci Grape Grlfrnd Gucci Guess Jeans U.S.A. Guidi Haider Ackermann Haight HALFBOY Han Kjobenhavn Hannah Jewett Harlot Hands Harris Wharf London Hatton Labs HAY Helenamanzano I ordered the Grand Bambino bag. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! Thank you for the fast delivery. Thank you! Sizing is great, the quality is superb and I will certainly reorder from the website. When I tried to find the support form it appeared, that your site doesn't work properly. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Awful brand terrible business. They sent my address wrong to UPS, told me it was my fault! JavaScript seems to be disabled in your browser. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. I loved the bag, it's great, and super fast delivery, thank you. With my coupon I ordered jeans and they were send in two days, received three days later. Shop the best in modern womenswear with the most recent collection from Jacquemus. 1,501 people have already reviewed JACQUEMUS. To find out more, please visit our Privacy Policy. The return process was perfect and easy! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. Even though the shipping was super fast, the cap i received unfortunately is not properly black. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Our native-speaking Customer Care team is available 24/7 to support you. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. We use dedicated people and clever technology to safeguard our platform. ;). Everything was amazing. and the service is great and shipping is fast! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Much better of you used dhl not ups. Anyone can write a Trustpilot review. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy We use dedicated people and clever technology to safeguard our platform. When it was delivered I wasnt home. Free shipping on full-price orders over $100 USD and other orders over $300 USD. 1. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Thank you for the fast delivery. It has a red undertone, it looks like its been discolored by the sun. They are so dope and very light so dont pull on the ear lobes. and the service is great and shipping is fast! It was it left to sit in the pouring rain. Because of this I wouldnt order again.. My experience was amazing! I am still waiting for the product and I have not received any email when they will send to me . The bag is okay but a bit dusty and dirty. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Available 24/7. Companies can ask for reviews via automatic invitations. It goes against our guidelines to offer incentives for reviews. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Really poor ordering from France to the UK. Wonderful experience, I love my product!!!! Also the shipping although very fast had a high price. - 10 Hour availability per week. In addition, the fact of sending us a little booklet I find it super cool. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. Delve into our exclusive selection of designer must-haves. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. was ok but the delivery with UPS was HORRIBLE. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Mostly impressed on just how fast it was delivered! I would have expected more for that money. Received the order but the box looks like its thrown somewhere. Pretty things in your Shop Jacquemus is great!!! From the package to the product. Coinbase customer service number. Everything was amazing. For more information, please refer to our customer care page. Use Switch Accounts. You must have JavaScript enabled in your browser to utilize the functionality of this website. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Its just that they grew so fast and I think they were taken aback from all the success. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. + Additional pay incentives as well as monthly . My order arrived in no time and im super happy! Thanks for the customer experience as well. Here are 8 tips for writing great reviews. The packaging, payment, etc. All previous emails sent to you from my private email prior to involving PayPal were ignored. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. So thank you Jacquemus!!! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. All previous emails sent to you from my private email prior to involving PayPal were ignored. Thank you very much.I especially loved the packaging- as always :). What we offer: + Competitive hourly rate of $16/hour. Call Us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I love my bag! Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. I received mine within 2 days of ordering and I live in Canada! Also the condition of the leather was really bad. I ordered the Grand Bambino bag. The quality of Le Grand Bambino bag is amazing. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Contact them on WhatsApp, they always answer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They implanted new logistics and all so the problem must come from that. This is unacceptable. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Find out how we combat fake reviews. Fabulous Quality and Design! These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Outstanding Customer Service! Will definitely order again! Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Pretty things in your Shop Jacquemus is great!!! | Read 21-40 Reviews out of 698 Love you. Pretty things in your Shop Jacquemus is great!!! Companies can ask for reviews via automatic invitations. I cannot track my order and furthermore they delay it more than it should alwayss. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. + Paid training & PTO. Training: 11 weeks, Monday-Friday. The pants were the perfect color, fit well and well made! Its disappointing what a mess this company has become, not a good look. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. The refund was almost instant, but I originally placed via paypal. 1,977 people have already reviewed JACQUEMUS. If you are not getting responses or your item hasnt shipped after a long period of time, call them. We also ensure all reviews are published without moderation. Beautiful experience! For more information, please see our Take a brief survey about today's visit . The return process was perfect and easy! The item was shipped very quickly to the Netherlands . I truly think this is human error and it will get better. When it was delivered I wasnt home. Here are 8 tips for writing great reviews. designers to increase customer base. All rights reserved. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. By the time I got home it wasnt there. Pretty things in your Shop Jacquemus is great!!! It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Here are 8 tips for writing great reviews. Much better of you used dhl not ups. Also, Simon is on holiday. I love your website design, I love your brand. It will consist of art and design, itt will have The website is very userfriendly, I found everything great. FWRD Customer Service. You are very welcome to get in touch for size and styling advice or with any further questions on your order. It was left on my porch in the pouring rain for two days. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I loved the bag, it's great, and super fast delivery, thank you.
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